{"id":4320,"date":"2022-12-21T11:24:08","date_gmt":"2022-12-21T10:24:08","guid":{"rendered":"https:\/\/sea-solucoes.com\/site\/?p=4320"},"modified":"2022-12-21T11:24:08","modified_gmt":"2022-12-21T10:24:08","slug":"linhas-ao-consumidor-o-que-deve-saber-desta-legislacao","status":"publish","type":"post","link":"https:\/\/sea-solucoes.com\/site\/linhas-ao-consumidor-o-que-deve-saber-desta-legislacao\/","title":{"rendered":"LINHAS AO CONSUMIDOR, O QUE DEVE SABER DESTA LEGISLA\u00c7\u00c3O?"},"content":{"rendered":"<h4>O\u00a0Decreto-Lei n.\u00ba 59\/2021 de 14 de Julho, aplica-se \u00e0s linhas telef\u00f3nicas para contacto do consumidor disponibilizadas por fornecedores de bens ou prestadores de servi\u00e7os e por entidades prestadoras de servi\u00e7os p\u00fablicos essenciais.<\/h4>\n<h4>Esta legisla\u00e7\u00e3o entrou em vigor a Novembro de 2021 e explica que qualquer entidade que disponibilize linhas telef\u00f3nicas para contacto do consumidor\u00a0<strong><em>deve\u00a0<\/em><\/strong><strong><em>divulgar<\/em><\/strong><strong><em>, de forma clara e vis\u00edvel<\/em><\/strong>, o n\u00famero ou n\u00fameros telef\u00f3nicos disponibilizados, aos quais deve ser associada, de forma igualmente clara e vis\u00edvel,<span style=\"color: #99cc00\"> <strong><em><u>informa\u00e7\u00e3o atualizada relativa ao pre\u00e7o das chamadas<\/u><\/em><\/strong>.<\/span><\/h4>\n<h4>Ou seja, sempre que sejam referidos contactos telef\u00f3nicos, junto aos mesmo dever\u00e1 constar:<\/h4>\n<h4><span style=\"color: #99cc00\"><strong><em>\u00abChamada para a rede fixa nacional\u00bb<\/em><\/strong><\/span><\/h4>\n<h4><span style=\"color: #99cc00\"><strong><em>\u00abChamada para a rede m\u00f3vel nacional\u00bb<\/em><\/strong><\/span><\/h4>\n<p><img loading=\"lazy\" class=\"alignnone size-full wp-image-4321\" src=\"https:\/\/sea-solucoes.com\/site\/wp-content\/uploads\/2022\/12\/ARTIGO.png\" alt=\"\" width=\"658\" height=\"256\" srcset=\"https:\/\/sea-solucoes.com\/site\/wp-content\/uploads\/2022\/12\/ARTIGO.png 658w, https:\/\/sea-solucoes.com\/site\/wp-content\/uploads\/2022\/12\/ARTIGO-300x117.png 300w\" sizes=\"(max-width: 658px) 100vw, 658px\" \/><\/p>\n<h4>A fiscaliza\u00e7\u00e3o est\u00e1 a cargo da <em>ASAE <\/em>e a aplica\u00e7\u00e3o da coima depender\u00e1 da atividade do fornecedor ou prestador de servi\u00e7os. O n\u00e3o cumprimento destas regras constitui contraordena\u00e7\u00e3o grave ou muito grave o que origina na <strong><em>aplica\u00e7\u00e3o de coimas<\/em><\/strong> que poder\u00e3o ser:<\/h4>\n<ul>\n<li>\n<h4><span style=\"color: #99cc00\">Contraordena\u00e7\u00e3o grave:<\/span><\/h4>\n<ul>\n<li>\n<h4>Pessoa singular, de 650\u20ac a 1500\u20ac;<\/h4>\n<\/li>\n<li>\n<h4>Microempresa, de 1700\u20ac a 3000\u20ac;<\/h4>\n<\/li>\n<li>\n<h4>Pequena empresa, de 4000\u20ac a 8000\u20ac;<\/h4>\n<\/li>\n<li>\n<h4>M\u00e9dia empresa, de 8000\u20ac a 16000\u20ac.<\/h4>\n<\/li>\n<\/ul>\n<\/li>\n<li>\n<h4><span style=\"color: #99cc00\">Contraordena\u00e7\u00e3o muito grave:<\/span><\/h4>\n<ul>\n<li>\n<h4>Pessoa singular, de 2000\u20ac a 7500\u20ac;<\/h4>\n<\/li>\n<li>\n<h4>Microempresa, de 3000\u20ac a 11500\u20ac;<\/h4>\n<\/li>\n<li>\n<h4>Pequena empresa, de 8000\u20ac a 30000\u20ac;<\/h4>\n<\/li>\n<li>\n<h4>M\u00e9dia empresa, de 16000\u20ac a 60000\u20ac.<\/h4>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<h4><\/h4>\n<h4 style=\"text-align: center\"><em><span style=\"color: #99cc00\">Evite coimas e cumpra com a Lei, ligue com a SEA Solu\u00e7\u00f5es para esclarecer as suas d\u00favidas!<\/span><\/em><\/h4>\n<p>&nbsp;<\/p>\n<h6 style=\"text-align: right\"><em>Elisabete Gon\u00e7alves<\/em><\/h6>\n<h6 style=\"text-align: right\"><em>Eng\u00aa Seguran\u00e7a no Trabalho e T\u00e9cnica Higiene Alimentar<\/em><\/h6>\n","protected":false},"excerpt":{"rendered":"O\u00a0Decreto-Lei n.\u00ba 59\/2021 de 14 de Julho, aplica-se \u00e0s linhas telef\u00f3nicas para contacto do consumidor disponibilizadas por fornecedores de bens ou prestadores de servi\u00e7os e por entidades prestadoras de servi\u00e7os p\u00fablicos essenciais. Esta legisla\u00e7\u00e3o entrou em vigor a Novembro de 2021 e explica que qualquer entidade que disponibilize linhas telef\u00f3nicas para contacto do consumidor\u00a0deve\u00a0divulgar, de forma clara e vis\u00edvel, o&nbsp;<a href=\"https:\/\/sea-solucoes.com\/site\/linhas-ao-consumidor-o-que-deve-saber-desta-legislacao\/\" class=\"read-more\">Continue Reading<\/a>","protected":false},"author":3,"featured_media":4322,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[38,61],"tags":[48],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/sea-solucoes.com\/site\/linhas-ao-consumidor-o-que-deve-saber-desta-legislacao\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"LINHAS AO CONSUMIDOR, O QUE DEVE SABER DESTA LEGISLA\u00c7\u00c3O? - SEA Solu\u00e7\u00f5es\" \/>\n<meta property=\"og:description\" content=\"O\u00a0Decreto-Lei n.\u00ba 59\/2021 de 14 de Julho, aplica-se \u00e0s linhas telef\u00f3nicas para contacto do consumidor disponibilizadas por fornecedores de bens ou prestadores de servi\u00e7os e por entidades prestadoras de servi\u00e7os p\u00fablicos essenciais. Esta legisla\u00e7\u00e3o entrou em vigor a Novembro de 2021 e explica que qualquer entidade que disponibilize linhas telef\u00f3nicas para contacto do consumidor\u00a0deve\u00a0divulgar, de forma clara e vis\u00edvel, o&nbsp;Continue Reading\" \/>\n<meta property=\"og:url\" content=\"https:\/\/sea-solucoes.com\/site\/linhas-ao-consumidor-o-que-deve-saber-desta-legislacao\/\" \/>\n<meta property=\"og:site_name\" content=\"SEA Solu\u00e7\u00f5es\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/seasolucoes\" \/>\n<meta property=\"article:published_time\" content=\"2022-12-21T10:24:08+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/sea-solucoes.com\/site\/wp-content\/uploads\/2022\/12\/linhas-com-novas-regras-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"905\" \/>\n\t<meta property=\"og:image:height\" content=\"626\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\">\n\t<meta name=\"twitter:data1\" content=\"1 minuto\">\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebSite\",\"@id\":\"https:\/\/sea-solucoes.com\/site\/#website\",\"url\":\"https:\/\/sea-solucoes.com\/site\/\",\"name\":\"SEA Solu\\u00e7\\u00f5es\",\"description\":\"Servi\\u00e7os de Higiene, seguran\\u00e7a e sa\\u00fade no trabalho, Higiene e seguran\\u00e7a alimentar Haccp, Ambiente e Licenciamentos Industriais e Operadores de Gest\\u00e3o de Res\\u00edduos. 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